Policy Overview
At 38 Onsen Spa Sdn Bhd, we are committed to providing our customers with the best experience. To ensure fairness and maintain the highest quality of service, we have established the following No Cancellation Policy.
No Cancellation, No Refund
Please be advised that once a booking is made and payment is received, cancellations are not allowed, and no refunds will be issued under any circumstances.
Appointment Changes
- Date Changes: Customers are allowed to change the date of their appointment
- Time Frame: Changes to the appointment date can be made up to 6 months from the original payment date.
- How to Change: To change the date of your appointment, please contact our customer service team at least 3 days before your scheduled appointment.
Acknowledgment
By making a booking and completing the payment, you acknowledge that you have agreed to this No Cancellation Policy.
38 Onsen Spa Sdn Bhd Management
